CONTACT US

Questions? We’d be happy to help!

Please review the Frequently Asked Questions, first. If you don’t find what you’re looking for send us a quick message in the form below. We check our messages hourly and will get back to you asap!

FREQUENTLY ASKED QUESTIONS –

Please read our FAQ before sending us a message.

How long will production take for a product?

Below the pricing for each product there is a small clock. turnaround_icon_2 Next to this clock it will tell how many business days to allow for production. All food tent products are custom made to order and we do not keep them instock. ALLOW ADDITIONAL TIME FOR SHIPPING.

How long will shipping take?

Below the pricing for each product the is a link that says Delivery Time Map. This map will show all locations in the US and how many business days FedEx estimates for delivery via Ground.

Are your food tents fire certified?

Our fabric materials meet or exceed the minimum requirements of one or more of the following flame resistance standards.

CPAI 84 / ULC S109 Flame Retardancy Standards
NFPA-701
California State Fire Marshal Section 13115, California Health and Safety Code

You can read more about our Fire Certification Here.

How do I find out if my order has shipped?

We automatically email all tracking to customers when the order is complete. Sometimes this information ends up in email spam folders. You can go to the ORDER STATUS link anytime to get updates and tracking for your order.

How is artwork handled for custom printed orders?

Once we receive your order for custom printed products we will contact you to discuss. If you have in-house design capabilities you may download the needed templates for your use. Otherwise we will obtain your logo(s) and other information from you and create a design for you.

What is your warranty?

You can learn more about our warranty by visiting this WARRANTY link.

What method of payments do you take?

For your security and ours, we use PayPal merchant services for all payment transactions. PayPal account users can log into their account and complete the payment process. For Non-Paypal users – we accept debit and major credit cards which will all be processed through the encrypted and secure PayPal portal. For more information read here: What is Paypal?

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